ROLE INTRODUCTION

Reports to: Procurement Centre of Excellence (PCOE) Manager – Digital Transformation

Take day-to-day ownership of procurement digital operations while supporting the Procurement Centre of Excellence (PCOE) Manager in delivering technology, data, automation and artificial intelligence (AI) initiatives. You’ll coordinate platform support, maintenance and enhancements, helping colleagues use digital tools confidently and effectively.

Connect business needs with practical improvements through requirements gathering, testing, data preparation and stakeholder coordination. Where your skills and governance allow, you’ll also build low-code automations or AI agents. By making procurement processes simpler and information more reliable, you’ll see how your contribution supports the people behind Cathay’s purpose to move people forward in life.

KEY RESPONSIBILITIES

• Coordinate daily procurement platform operations and maintenance, prioritising issues, incidents and service requests, and managing user access and permissions in line with approved controls

• Serve as a primary business contact for user enquiries, maintaining support guidance, frequently asked questions, release information and knowledge articles

• Partner with vendors and Technology teams on configuration, troubleshooting, releases, patches, integrations and service restoration

• Drive adoption through targeted communications, training, office hours and user support, using adoption data and feedback to identify underused features, pain points and improvements

• Simplify processes with process owners and operational teams, standardising ways of working and embedding controls in system workflows

• Support transformation delivery through process mapping, requirements gathering, user stories, testing, change impact assessments, readiness activities, deployment planning, post-implementation stabilisation and benefits tracking

• Build low-code workflows, automations or AI agents where your skills and governance allow, or provide clear requirements and acceptance criteria to Technology and Digital delivery teams

• Improve procurement data accuracy, completeness and enrichment through cleansing, classification, reconciliation and quality checks, escalating material issues and helping users follow agreed data-entry and maintenance practices

• Prepare and validate data for spend analysis, category strategies, reporting, platform changes and transformation projects

• Collaborate across Procurement, process owners, Technology, Digital, service providers and other functions, translating business needs into structured requirements, explaining technical changes clearly, documenting project updates, decisions, risks and actions, and following issues through to closure with appropriate escalation

REQUIREMENTS

• At least five years of relevant experience in enterprise systems, digital operations, business analysis, transformation delivery or procurement technology

• A degree in business, procurement, information systems, data or a related discipline

• Experience supporting platforms such as SAP Ariba, Coupa, Ivalua, Zycus, GEP, Oracle or comparable workflow systems is advantageous

• A good understanding of the Source-to-Pay process and procurement fundamentals is advantageous

• Practical familiarity with generative AI, copilots, low-code automation or agent-building tools is preferred, with willingness to develop these capabilities

• Experience in requirements gathering, testing, release support and stakeholder coordination

• Working knowledge of data quality and analysis; experience cleansing, classifying or enriching spend or procurement data is advantageous

• Strong analytical, communication, stakeholder management and teamwork skills, with reliable attention to detail and follow-through